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1930 cyber helpline: Uttarakhand chief secretary gives banks 15 days to post staff at cyber centres

Banks were also told to meet current-year targets by the first week of January because a model code of conduct may come into force before the Vidhan Sabha elections.

By NIS Desk · Reviewed by NIS Team

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1930 cyber helpline: Uttarakhand chief secretary gives banks 15 days to post staff at cyber centres
Illustration: a bank branch and a cyber helpline desk in Dehradun.
IN SHORT
Uttarakhand Chief Secretary Anand Bardhan has directed the state’s major banks to post representatives at the 1930 cyber helpline centres and the State Cyber Crime Coordination Centre within 15 days, The Bharat Now and Pioneer Edge reported on Thursday’s bankers committee meeting. He also told banks to name nodal officers for cybercrime cases and to meet their yearly targets by the first week of January, ahead of a possible model code of conduct.

Uttarakhand Chief Secretary Anand Bardhan has told the state’s major banks to place their representatives at the 1930 cyber helpline centres and the State Cyber Crime Coordination Centre (S4C) within 15 days, The Bharat Now reported. He gave the direction at the 98th meeting of the State Level Bankers Committee (SLBC) at the state secretariat on Thursday, according to Pioneer Edge.

1930 cyber helpline: what Anand Bardhan told the banks

Bardhan chaired the meeting, Samvad Janhvi reported. On cybercrime, the Chief Secretary asked the major banks to put staff at the 1930 helpline centres and at S4C. Other banks were told to designate nodal officers for the prompt resolution and coordination of cybercrime-related cases, Pioneer Edge said.

He also directed banks to ensure 100 per cent compliance with the Supreme Court’s guidelines on cybercrime.

Credit-deposit ratio and the January deadline

On lending, the Chief Secretary said special effort is needed to improve the credit-deposit (CD) ratio. District-level bankers’ committees should prepare special action plans for the four to five districts with the lowest ratios, he said, and a comparative chart of Uttarakhand’s CD ratio against other Himalayan states should go to the next SLBC meeting.

Bardhan also set a date. Considering the possible imposition of a model code of conduct before the Vidhan Sabha elections, banks should meet their targets for the current financial year by the first week of January. NIS has followed the run-up to that vote in its Uttarakhand Assembly election 2027 storyline, including the draft voter list due on 12 November.

Key numbers

  • 15 days: the window for major banks to post representatives at the 1930 centres and S4C, per The Bharat Now.
  • 98th: the meeting number of the State Level Bankers Committee, according to Pioneer Edge.
  • 4 to 5: the number of lowest-ranked districts that must get special CD ratio action plans.
  • First week of January: the target date for banks to meet current-year goals.
  • 5 years: the period for which a detailed analysis of education loans was ordered.

Business correspondents and rural access

The Chief Secretary stressed that the Business Correspondent (Bank Mitra) system needs further strengthening so that remote and rural areas can reach banking services. Self-help groups under the National Rural Livelihood Mission could also get the chance to work as Bank Mitras, Pioneer Edge reported.

Principal Secretary RK Sudhanshu, R Meenakshi Sundaram, Secretary Dilip Jawalkar, Sridhar Babu Addanki, RBI Regional Director Harsh Kumar Gautam and NABARD General Manager Shashi Kumar were among those present.

What happens next

Banks have been told to send representatives of the required level to the next SLBC meeting, and the CD ratio comparison is due there. No date for that meeting has been reported. Counted from the 12 November meeting, the 15 days for the 1930 cyber helpline postings run out around 27 November.

Why it matters

Cyber fraud complaints that go through the 1930 helpline depend on banks acting quickly, so having bank staff at the helpline centres and S4C could shorten that response. The January target shows state officials planning around an early election code of conduct, which would limit new schemes and announcements.

Earlier in this storyline

13 November 2026Dhami Gau Seva remark: Uttarakhand CM says opposition calls cow service ‘regressive’, cites Ram Mandir lawyers 13 November 2026Harish Rawat Rekha Arya row: ‘Babli’ jibe draws ‘Kursi Kumar’ reply as Uttarakhand poll rivalry sharpens 12 November 2026Dhami Sonia Gandhi memoir reply: Uttarakhand CM to read it first, accuses Congress of vote-bank politics

Named in this story

ABAnand BardhanChief secretary of uttarakhand, Chief Secretary of Uttarakhand RBReserve Bank of IndiaCentral bank whose regional director att, Central bank of India and regulator of its banking system and currency UTUttarakhandState whose banks were given the directi, State in northern India, formed in 2000 DEDehradunPlace, Winter capital of Uttarakhand and headquarters of Dehradun district UAUttarakhand Assembly election 2027Storyline SLState Level Bankers CommitteeForum of banks and state departments tha SCState Cyber Crime Coordination CentreUttarakhand cybercrime coordination body CHCyber helpline 1930National cyber fraud helpline whose cent

Sources

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